Guarantees, Delivery + Returns
30 DAY MONEY BACK GUARANTEE
We hope you enjoy your new Neo G purchase. But if you are unhappy with the goods for any reason, please return your item to us in its original packaging, boxed and undamaged.
We are happy to offer a refund for the price of the item or perform an exchange on unused items returned within 30 days. If the item is delivered to you faulty, we are happy to offer a refund or exchange where possible. Return postage is not included in the refund cost. Full terms and conditions can be found on our terms and conditions page.
Unfortunately we are unable to accept the return of any worn, used or damaged products unless the product is clearly defective. Our money back guarantee covers unused items only.
Please Note: Due to hygiene reasons, we are unable to accept the return of any products worn directly on the skin, or pantyhose once these have been worn - with the exception of faulty items. Please try them on over your clothing to test the fit if needed.
Returning your product couldn’t be easier.
Simply contact us on the below email address informing us of the issue.
Please clearly state the Order ID from your original purchase and either the size you are exchanging it for, or the request for a refund. We will then be in touch to discuss your refund or arrange an exchange.
Preparing and sending the package
Once a return has been agreed with our customer service team (as per the above), securely package your product, then return it to:
350 Hiatt Drive
Palm Beach Gardens,
Please ensure it is packaged well as we do not accept any responsibility for lost or damaged returns. Please note that the return postage is not included in the refund cost, unless otherwise agreed.
Receiving your refund
We always aim to process your return as quickly as possible.
If you would like any further information or if we can be of any assistance, please call our customer service team on (888) 428-0463 or email us at firstname.lastname@example.org
Fast DELIVERY options
Various shipping options are available:
- Delivery charges are detailed at the point of website checkout. Costs and timings vary depending on the delivery destination and product size.
If you have any questions about your order, please contact our customer service team at email@example.com or (888) 428-0463
We try our very best to inform our customers of any potential delay. Occasionally, delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted, but we cannot guarantee timely delivery.